The official website of Jan Leeming.
Tv & radio interviewer, newsreader, actress, author and voiceover artiste.
Thursday, 7 July 2022 21:18
Becoming so angry at the last ‘Do Not Reply’ email from the Insurers for Staysure telling me that I would have a response within 6 weeks, having already waited 5 months, I took to Twitter and to my surprise got an instant response.
My claim was upheld, the money was in my Bank Account within the day and I even got a bouquet of flowers and apologies for my treatment. BUT the fault didn’t lie with Staysure but their Insurers - have also received an effusive apology from them stating that lessons have been learned and their will be more staff training. So maybe my rant will have helped others.
I shall use Staysure again (and hope I don’t have to make a claim) because they specialize in the over 50’s and they do not load your insurance if you have made a claim - or that is what I am told.
Sadly, it becomes increasingly difficult to get insurance as one ages. I really do object to the ‘one size fits all’ mentality towards Old Age. I am fortunate enough to be extremely healthy but those big figures in the Age box are a definite negative.
Thank you Staysure for your prompt attention. I was just about to write to your CEO. Now wish I’d taken to Twitter earlier but don’t really like airing my problems on social media.